Complaints Officer

Are you driven by a passion for enhancing patient safety and care quality? Our client is seeking a dedicated Complaints Officer to join their team in Harlow. This hybrid role is perfect for those who thrive on making a difference in healthcare, working closely with stakeholders to manage and investigate patient complaints and safety incidents.

 

With a salary ranging from £30,000 to £35,000, this role offers a fantastic opportunity to be part of a team dedicated to improving patient outcomes. You'll enjoy 25 days of annual leave plus bank holidays, a company bonus scheme, and access to outstanding training and development programmes.

 

Our client has over four decades of experience in delivering exceptional clinical homecare services across the UK. They are committed to providing high-quality patient care in collaboration with the NHS, pharmaceutical companies, and private medical insurers, aiming to achieve the highest standards of service delivery and patient outcomes.

 

As a Complaints Officer, you will:

 

• Conduct thorough investigations into patient complaints and safety incidents.
• Identify root causes and develop corrective and preventive actions.
• Recommend and support initiatives for continuous improvement in patient safety and service quality.
• Collaborate with colleagues and external partners to promote best practices.
• Ensure compliance with relevant guidelines in all investigations and actions.

 

Package and Benefits:

 

The Complaints Officer role comes with:

 

• An annual salary of £30,000 - £35,000.
• 25 days annual leave plus bank holidays.
• A company bonus scheme.
• Access to outstanding training and development programmes.
• Full support from the employee assistance programme, including a health and well-being app.
• Savings and discounts at multiple retailers through a rewards portal.

 

The ideal Complaints Officer will have:

 

• Experience in healthcare or a related field, such as investigations, risk management, or clinical roles.
• Previous experience with NHS Professionals, Patient Advisor Liaison Service (PALS), or similar roles.
• Proven experience in incident investigations and patient safety within healthcare environments.
• Skills in liaising with colleagues at all levels and confidently challenging current processes.
• Experience with root cause analysis techniques like 5 whys or similar.
• Familiarity with the SEIPS framework or similar methodologies.

 

If you have experience or interest in roles such as Patient Safety Officer, Incident Investigator, Risk Management Specialist, Clinical Governance Officer, or Healthcare Quality Assurance Specialist, you might find this Complaints and Incident Officer position to be a perfect fit for your skills and career aspirations.

 

This is a unique opportunity to make a meaningful impact on patient safety and quality care. If you're ready to be a key player in a dynamic team committed to continuous improvement and learning, apply now to join our client's mission to deliver exceptional patient care!